Job Title: HAVC Solutions Support Specialist
Location: Open
Schedule: Remote
Reports To: HVAC Solutions Global Director
Company Description
Jamesway Chick Master Incubator Company Inc. is a global provider of commercial Poultry Incubation Products and Services. Jamesway is a privately held company, headquartered in Cambridge, Ontario, Canada and operates subsidiaries in the United States, United Kingdom and China.
Jamesway is a leader in the poultry industry, committed to innovation and excellence. We specialize in developing state-of-the-art incubation products that meet the evolving needs of the poultry sector. Our team is driven by a passion for delivering high-quality, reliable, and innovative solutions that empower our customers.
Today, Jamesway is one of the top three brands worldwide in Poultry Incubation and has a customer base reaching every corner of the world.
Position Description & Scope
The HVAC Solutions Support Specialist will assist the field specialists in the start-up and fine tunning process of Jamesway HVAC systems, as well as assisting customers who require HVAC remote assistance and support in the troubleshooting process. Additionally, the role requires communication with the R&D department, reporting areas for improvement in programming codes based on the efficiency of the field operational systems, internal/external documentation development and any technical support required by the HVAC solution team designers.
Position Duties & Responsibilities
1. Software Usage:
• Use the programming software to verify parameters and assist with any troubleshooting process (Internally and externally) including restore, replace and reconfiguring processes of legacy systems.
2. Testing and Validation:
• Participate in testing and validation activities to ensure control systems function as intended.
• Assist in simulations and on-site testing to validate control strategies and system performance.
3. Collaboration and Documentation:
• Work closely with experienced engineers, gaining knowledge and expertise in HVAC systems and control design.
• Assist in creating documentation related to Jamesway HVAC systems processes as start-ups, updates, upgrades, requirements, etc.
• Provide support to field service teams during system installation and troubleshooting.
• Support the HVAC solutions designers’ team with technical packages development.
4. Continuous Learning and Improvement:
• Engage in continuous learning to deepen your understanding of HVAC systems and control software.
• Stay informed about the latest industry trends and advancements in control systems technology.
• Contribute to the improvement of existing control systems by suggesting enhancements or identifying issues.
Qualifications
Practical skill, knowledge and prior accomplishments in the following functional areas are desired:
• Bachelor’s degree in Electrical Engineering, or a related field and 2+ years of experience, or College Diploma in Engineering Technology, or a related field and 5+ years of experience in control systems software design.
• Basic understanding of industrial HVAC systems, with a willingness to learn and develop expertise.
• Experience with PLC programming (e.g., Siemens, Schneider, Allen-Bradley)
• Basic knowledge of control theory and automation principles.
• Strong analytical and problem-solving skills.
• Good communication and teamwork skills, with a willingness to collaborate and learn from senior engineers.
• Ability to travel to customer sites as needed for system commissioning and support.
Competencies
• Customer orientation and commercial awareness
• Strong interpersonal and collaboration skills
• Results-oriented and proactive problem solver
Why Join Us
• Be part of a team that is dedicated to innovation and excellence in the poultry industry.
• Collaborate with a passionate and skilled team to bring groundbreaking products to market.
• Enjoy opportunities for professional growth and development.
• Competitive salary and benefits package.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience.
Jamesway is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.