Job Title: Regional Service Manager Latin America
Location: Latin America
Schedule: Remote with travel required to customer sites.
Reports To: Sr. Global Service & Project Director
Company Description
Jamesway Chick Master Incubator Inc. (Jamesway) is a global provider of commercial Poultry Incubation Products and Services. Jamesway is a privately held company, headquartered in Cambridge, Ontario, Canada and operates subsidiary operations in the United States, UK and China.
The Canadian company is the global headquarters, and all major product engineering is performed at this location. This company also hosts global Finance, HR, IT, QA and primary manufacturing, as well as Global Sales, Service and Marketing. Sales and Service operations are segregated into eight major global regions: North America, Latin America, Europe, ME, Africa, CIS, North APAC and South APAC.
Description & Scope
The Regional Service Manager will be responsible primarily for Personnel and Project Management of all Jamesway installation projects and service requests within Latin America region. Reporting directly to the Global Service & Project Director, you will be expected to coordinate closely with the Service, Project, and Internal departments at Jamesway ensuring quality and customer-centered processes are adhered to throughout the entire installation and customer service experience.
Duties & Responsibilities
• Key point-of-contact for Service needs within Latin America Region.
• Act as liaison between customer sites, Jamesway office & production.
• Manage conflicting priorities to achieve operational objectives.
• Participate in establishing and implementing departmental objectives.
• Maintain cooperative working relationships with colleagues in other departments.
• Provide input to lessons learned analysis to improve Service Department processes.
Qualifications
• University/college degree in Commerce/Business or Electrical/Mechanical Engineering (preferred).
• 3-5 years Supervisory experience within hatchery/poultry/agriculture industry.
• High level of self-discipline, self-motivation and organization within a remote work setting.
• Knowledgeable of basic project management, HVAC, hydraulics/pneumatics, and/or electronics controls (highly desirable).
• Strong commercial/ contract knowledge and experience negotiating with tenders.
• Ability to lift 50 pounds.
• Familiarity with industrial capital equipment as part of a larger customer project.
• Experience in the agriculture/poultry sectors (highly desirable).
• Strong project management track record in complex, technical, niche market solutions (preferred).
• Travel within the region; valid passport is required with no travel restrictions. (25-50%)
Why Join Us
• Be part of a team that is dedicated to innovation and excellence in the poultry industry
• Competitive base salary
• EFAP Program
• Educational reimbursement
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Jamesway is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.